To ensure that you receive the quality and professional maintenance services you and your company deserves use these questions as a tool to help you find the best contractor for your company. After asking these questions you will not have to guess who you want coming to your store the next time you make a service call.
“Do they have an online presence?”
It is no secret that one of the first places people go for information is the internet, so it is important that your contractor sustains a professional and current online presence. This is a chance for you to get a good impression of a prospective facility maintenance contractor’s brand prior to speaking with them. A more future forward thinking contractor may have a social media presence as well. If the contractor you are about to hire does not care enough to keep up an online presence, you have to ask, how much effort are they going to put into the work they do for your company. You can check out our homepage here.
“What trades do they perform and what kind of coverage area do they have?”
Based on your needs and your company’s needs, is it preferable to use a facility maintenance contractor that has a wide range of trade expertise or one that is more specialized? Are you looking for a large coverage area or targeted cities? As a rule of thumb, the larger the trade and coverage area they have the less work there is for you to find a facility maintenance company that is able to perform in all your different locations. Check out our trades and coverage area.
“Do they contract the work out or self perform?”
3rd party maintenance contractors subcontract all of the work that they receive. This means that when your company calls in a service request at a 3rd party contractor, they will send the call to a local company to perform the work. The company you speak with on the phone is not necessarily going to be the company showing up to your door. While this can be convenient by having one company to call, it can add layers of communication and cost(link to layers post) to the process. Another area of concern in regards to working with a 3rd party contractor is there is no clear idea of who they are sending out to your company. Advanced Retail Solutions is a complete self performing facility maintenance company; we do not accept a service call we cannot self perform.
How do they ensure the quality of their work?
When you call a facility maintenance company you want to be assured that the technicians that are coming out to help you are going to complete the job and complete it well. It is important to have a dedicated contact that is knowledgeable about your expectations and familiar with the service calls that you have sent to them. Advanced Retail Solutions provides a client account manager that understands the business and the needs of each account that we acquire. ARS also has a call center that is available 24 hours a day and 7 days a week for the convenience of our clients. You can find out more about our services and philosophies here.